Frequently Asked Questions (FAQ)
How can I request a quote?
Requesting a quote is very simple! Just get in touch with us, and during a free consultation, we will assess your needs. Based on the type and scope of work, we provide a detailed, personalized quote. All information is provided upfront so that you are fully aware of the expected costs.
How are the prices determined?
The following factors influence the pricing:
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Type and Complexity of Work
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Quantity of Tasks and Project Duration
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Location (e.g., easily accessible or difficult-to-reach areas)
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Unique Requirements (e.g., specialized cleaning agents, specific paints)
All these factors are taken into account before providing an accurate quote.
When do you need to pay for the service?
Payment is required either before the service is performed or after the work is completed, based on the previously agreed terms. In most cases, payments follow a pre-determined schedule, making it easy to track costs.
What are your options if you want to make changes during the project?
If modifications are needed during the project or additional tasks arise, don’t hesitate to let us know. Our quotes are always customized, allowing us to respond flexibly to changes. All adjustments will be discussed in advance, and a new quote will be provided based on the modifications.
What happens if you are not satisfied with the completed work?
Aunt Rosie is committed to quality and always strives to ensure complete client satisfaction. If you encounter any issues with the work performed, please notify us, and we will address the problem as quickly as possible.
Why choose Aunt Rosie over other cleaning companies?
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Transparency: We provide detailed and clear quotes so you always know what to expect from us.
Customization: Every client is unique, and we tailor our services to meet your specific needs.
Flexibility: Payment and scheduling options are designed to fit seamlessly into your daily routine.
Free Quote: Before starting any project, we offer a free, no-obligation quote to help you make an informed decision.
Are discounts available for regular services?
Yes, we offer discounts for regular service agreements. Whether you require weekly or monthly cleaning, we ensure cost-effective terms for long-term cooperation.
What types of tasks are included in your professional services?
Our services are extensive and include:
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Daily and weekly cleaning
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Post-renovation cleaning
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Painting and varnishing work
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Specialized decorative painting
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Maintenance of office and business environments
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Procurement of office supplies and cleaning products
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Other customized cleaning and maintenance services
Can urgent tasks be completed?
Yes, if you require urgent cleaning or other specialized tasks, please notify us, and we will strive to complete the job as quickly as possible. While all our projects follow a scheduled timeline, we can work swiftly and efficiently for urgent requests with prior agreement.
Do you provide your own cleaning products and tools?
Yes, we supply all necessary equipment and cleaning products, so you don’t have to worry about it. We exclusively use eco-friendly and efficient materials.
Is it possible to arrange a regular service contract?
Yes, we offer favorable conditions for regular services with long-term agreements, whether for weekly or monthly cleaning.
How quickly do you respond to a quote request?
We typically respond to all quote requests within a week and provide a personal consultation if necessary.
Do you work on weekends or at night?
Yes, we offer weekend and night work to accommodate flexible scheduling, based on a prior agreement.
What guarantees do you provide for your work?
We offer a full guarantee for all our work. If you encounter any issues, we will address them immediately.